REFUND AND EXCHANGE POLICY
REFUND AND EXCHANGE POLICY
Dear customer,
We are continuously improving our Customer Support with the suggestions you send us. Below are the main guidelines of our Customer Service Policy:
Condition of your item:
If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us a picture of your product. Our Quality team will review the issue and may send you another product. To be eligible for a replacement shipment, your item must be unused and in the same condition you received it, including the original packaging.
Cancellation Policy:
If you wish to cancel or modify something in your order, please contact us within 24 hours of placing the order at: support@fuffydog.com.
We cannot process cancellation requests after 24 hours, as the package will have already been shipped. We process orders quickly to ensure delivery as soon as possible. However, once processed in our warehouse, we cannot make any changes.
Refund Policy:
If the product you received is damaged, different from what you ordered, or has delivery issues, please inform us! Send an email to support@fuffydog.com. We will review each case individually and inform you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain period.
IF Delayed or Missing Refunds are Found (if applicable):
If you havenât received a refund yet, check your bank account again and contact your credit card company. It may take some time before the refund is officially posted. If youâve done this and still havenât received your refund, please contact us at support@fuffydog.com.
Customer Support:
Our customer contact channel is:
⢠Email: support@fuffydog.com
⢠A customer service representative will respond to your inquiry within 48 hours.
PRIVACY STATEMENT
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you shop at our store, we collect the personal information you provide to us during the purchase and sales process, such as your name, address, and email. When you browse our store, we automatically receive your computerâs IP address to obtain information about your browser and operating system.
Email Marketing (if applicable): With your permission, we may send emails about our store, new products, and other updates.
SECTION 2 - CONSENT
By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery, or return a purchase, you consent to the collection and use of this information only for the specific purpose. If we ask for personal information for a secondary reason, we will ask for your explicit consent or offer you the opportunity to decline.If you change your mind after accepting, you may withdraw your consent for us to contact, collect, or use your information at any time by contacting us at support@fuffydog.com.
SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 5 - THIRD-PARTY SERVICES
The third-party providers we use will collect, use, and disclose your information only to the extent necessary to perform the services they provide to us. We recommend reading the privacy policies of these providers to understand how they handle your personal information.
When you proceed with a transaction that involves the services of a third-party provider, your information may be subject to the laws of the jurisdiction in which that provider is located.
When you leave our site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or the Terms of Service of our website.
Links:
By clicking on links in our store, you may be directed away from our site. We are not responsible for the privacy practices of other websites.
SECTION 6 - SECURITY
We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, alteration, or improper destruction.
Your credit card information will be encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website. Material changes will be notified so that you are aware of the information collected, used, and disclosed.
If our store is acquired or merged with another company, your information may be transferred to the new owners to continue selling products to you.
QUESTIONS AND CONTACT INFORMATION
To access, correct, amend, or delete personal information, register a complaint, or obtain more information, please contact our Privacy Compliance Officer at support@fuffydog.com.Â